Submit A Support Ticket
FOR ASSISTANCE WITH YOUR ONLINE WEB NEEDS
​Please complete the form below to submit a support ticket request. Once you click the Submit Ticket button, a copy of your request, including a tracking number, will automatically be sent to the email address you enter on the form.
Help & Support
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Support ticket requests submitted over your service levels hours are billed at $75 or $125 per hour (depending on your service level), with a 15-minute minimum.
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If your request will require more than 1 hour of work, then we will send you an estimate for approval before doing any work.
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Critical / Down issues are dealt with immediately. All other support requests are dealt with in the order in which they are received.
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Before creating a new support ticket, please check to see if an existing ticket has been requested by another staff member
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Any additional Word documents, screenshots, or photos (up to 2 photos) may be attached to your ticket request.
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​​If you need to provide more than 2 photos or images, then email them to info@acannie.com
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This ticket system is only to be used by current A.Cannie LLC clients. If you are not a current client, please use our contact us instead.